Your Order
Production Lead Time
All Factories: Between 30 and 45 days for typical gym orders. If your order is considered to be large, it can take up to 60 days. If you choose no preference for colors it can be faster than 30 days.
Wholesale Pricing and Net 30 Orders
As described in our bulk orders section, all gyms are approved for our wholesale pricing and net 30 check out upon completion of our application here. Upon the receipt of your purchase order we may ask some verification questions and request additional documents.
Outside North America
Please see our distributor page. If your country is not listed and you would like to place an order please contact us orders@menagerieclimb.com. All order must be paid before leaving the factory.
Shipping and Handling
Where is my order shipped from and how am I being charged? Our products are dropped ship from various locations. We have established a flat table rate that applies to all orders we manufacture, for the lower 48. If you are outside the lower 48 a shipping quote must be received and accepted before your order will be processed. Orders that are considered freight will have a shipping deposit applied to them, the remainder will be on a separate invoice.
Tracking your order - Upon submission of your order you will receive notifications displaying what you ordered and the status. When your order ships you will receive a tracking # and any other important information regarding your order. If you have any questions about your shipment please contact us orders@menagerieclimb.com.
Return Policy
We offer a 5 year guarantee against breaking. Normal wear and tear is not a valid reason for a return. We also do not accept returns for holds that have been placed on your climbing wall. If you have an issue (incorrect color, defect, incorrect products) with your order upon acceptance please leave it in its original packaging so it can easily be shipped and restocked by our fulfillment house. We reserve the right to not refund placed orders after 14 days from the date placed.
Hold Technology
Material and Design: Our products are produced with high grade polyurethane. Our designs are sculpted by experienced industry professionals.
Safety: All of our climbing holds are designed with a single bolt stem and some come with a single or more set screw placements, designed to fit a #8 screw. We recommend using all attachment points for safe use. Some of our products are heavy and it is important to consider safety when attaching, carrying, or removing the products from your wall. Menagerie is not responsible for any accidents due to the misuse of our products.
Product Liability Insurance: We carry product liability insurance. If your facility needs our certificate please ask us at accounting@menagerieclimb.com